Your Privacy Matters
At New England Doula Support (NEDS), we understand that welcoming a new baby is a deeply personal experience. We are committed to protecting the privacy, confidentiality, and security of the personal information you entrust to us.
Information We Collect
To provide exceptional postpartum and newborn support, we may collect information such as:
- Contact information
- Pregnancy, birth, and postpartum information
- Infant care information
- Health history relevant to the services we provide
- Emergency contact information
- Payment and billing information
- Communication preferences
We collect only the information necessary to provide safe, personalized, and high-quality care.
How Your Information Is Protected
NEDS maintains administrative, technical, and physical safeguards designed to protect your personal information. Client records are stored using secure systems and privacy practices that meet or exceed industry standards for protecting sensitive personal and health-related information.
Access to client information is limited to authorized NEDS team members who require the information to provide services or support your care.
Confidentiality
Every member of the NEDS team is expected to maintain strict confidentiality regarding all client information. Personal and health-related information is treated with the utmost respect and discretion.
We Do Not Sell or Share Your Information
Your privacy is our priority.
NEDS does not sell, rent, trade, or otherwise share your personal information with third parties for marketing or advertising purposes.
Third-Party Service Providers
NEDS may utilize trusted third-party service providers to securely process functions such as scheduling, electronic forms, invoicing, payment processing, or secure document storage. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf. They are not permitted to sell, share, or use your information for their own marketing purposes.
Mobile opt-in, SMS consent, and phone numbers collected are not shared with any third parties/affiliates for marketing purposes.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from New England Doula Support, LLC. This includes SMS messages for account notifications and customer care. Message frequency varies. Message and data rates may apply. Carriers are not liable for any delayed or undelivered messages. Reply STOP to any message to opt out. Reply HELP for assistance or contact us at bryn@nedoulasupport.com. See privacy policy and SMS Terms at https://nedoulasupport.com/privacy-policy/.
Your Rights
You may request to:
- Review the personal information we maintain about you.
- Request corrections to inaccurate information.
- Ask questions about how your information is collected, stored, or used.
- Request deletion of your information when permitted by applicable law and professional record retention requirements.
Changes to This Policy
NEDS may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available through our website and client portal.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
New England Doula Support
Email: bryn@nedoulasupport.com
Website: www.nedoulasupport.com
We are honored by the trust families place in us and are committed to safeguarding your personal information with the same care and respect we bring to every family we serve.